At Whiteheath, we are keen for our families to talk to us if you have any concerns or if there is something you need to let us know about concerning your child.

Informing us of your child’s absence

If you need to inform us of your child’s absence/illness, please call the school office and leave an answerphone message or email welfare@whiteheath-jun.hillingdon.sch.uk

General School enquiries

If you have a general enquiry, about School Money payments, times of clubs, term dates, collection arrangements etc., please call the office or send an email to the office – office@whiteheath-jun.hillingdon.sch.uk

Communicating with the class teacher

If you would like to speak to your child’s class teacher, all teachers are available on the playground at the end of the day, or you can write a message in the home link book or you can email them on the class email addresses below:

E-mails (September 2024)

Class emails are available for you, however please can emails only be used for issues that you do not need a response for the same day.  Teachers will not be checking their emails during the school day, so if you need a response on the day, for example an arrangement has changed for the collection of children at the end of the day, please call the office.

Use of social media

I would like to take this opportunity to remind parents/carers about the use of social media, including WhatsApp.  Whilst WhatsApp groups are very useful for sending out reminders etc., if you have any concerns or queries they should not be shared on such platforms. 

Unfortunately, like other schools, we have seen an increasing number of inappropriate comments shared through WhatsApp being brought to our attention by our parents who are unsupportive of such comments being made.  If you have a concern about something school related, please raise your concern with the school (see steps below), rather than on a WhatsApp group.

Using WhatsApp as a way to discuss school related concerns, or worse, to discuss individual members of staff or children is not appropriate and impacts those staff/parents who are working hard to ensure that the children have the best possible outcomes and experiences.  It is not appropriate to put comments about children or staff on a WhatsApp group.  I would like to remind our parents/carers that all staff whilst working at Whiteheath should be treated politely, respectfully and with kindness.  We have a Parent and Visitor Code of Conduct, which is available in the School Policies section of the school website.

Raising concerns

If you do have any concerns, you should first raise this with your child’s class teacher.  If you feel the matter has not been resolved after a meeting with the class teacher, then you should contact your child’s Year Group Leader.  Year Group Leaders are:

Year 3 - Mrs Manfredi

Year 4 – Mrs Mendez

Year 5 – Mrs Prioli

Year 6 – Miss Lawrence

If you still feel that the matter has not been resolved after a meeting with Year Group Leader, then please email the school office and the matter will be dealt with by the appropriate senior leader.

Thank you for your ongoing support.